Q: How soon will I receive my package?
A: We strive to provide the best quality service. Delivery time depends on the delivery address and other circumstances. You will usually receive your order within one week. In rare cases, it may take up to 14 days.
Question: Are there any additional fees?
A: Shipments shipped internationally are sold without VAT and may be subject to import duties and taxes, which may be imposed once the shipment reaches your country. Any additional customs clearance fees are paid by you, the customer. We have no control over these fees and are unable to refund any costs incurred, regardless of the circumstances. For details on customs fees, please consult your own customs authorities for the latest rates.
Q: How much will I be charged for shipping?
A: Shipping rates are charged based on a calculation of the
weight and volume of your order, to the destination you specify. This rate is displayed as “Shipping” at checkout.
Question: How can I track my order?
A: Each order is assigned a tracking number. You can access the tracking service in your Swissherbs account in the “My Orders” section to get accurate information about the status of your order.